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      Agero

      Engaged employer

      Agero reviews

      Established Company with "Start Up" Mentality - Anonymous employee Agero Employee Review

      4.0
      2 May 2018
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      I work in Agero's corporate office in Medford, MA. In addition to the corporate office, there are multiple contact centers across the U.S. and Canada. Agero has been around for almost 50 years and is $1 billion in revenue. Because of this, it is established, has great resources, and is an industry leader. While some established companies become complacent, from what I've seen Agero's leaders and employees keep a "start up" mentality.. meaning they are constantly trying to improve and be innovative. I also really enjoy everyone I work with in the corporate office! People are willing to lend a hand and get you through your first few months while you adjust and learn the ropes. It's a great team to be a part of!

      Cons

      The company is going through an exciting digital transformation. Naturally that comes with some speed bumps while we look to make improvements across all departments to improve processes.

      avatar
      Agero Response
      8y
      Thank you for the feedback. Couldn't agree with you more - Onboarding is a critical point of focus for managers and an activity that extend several months into a recent hires tenure. although we still have much work to do, we are focused on making sure HR orientation focuses on the information new hires really need, that managers have a first two week plan focused on raising awareness around the work, introductions to key partners and most importantly, time and support for all of the new hires questions. The "buddy" approach is receiving GREAT feedback - working to make this a standard experience for all new hires. I would encourage you to speak with your HR partners and further reinforce to them, the benefit you have seen in this approach. thank you for your support!

      Explore other reviews about Agero

      5.0
      18 June 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      WFH and great culture at Agero

      Cons

      None that I can think of

      3.0
      14 May 2026
      Roadside assistance
      Recommend
      CEO approval
      Business outlook

      Pros

      Offers Work from home, most everyone is willing to help when you have a question.

      Cons

      Some mangers need to really reflect. You can tell they are just in the spot because it needed to be filled. If you are not careful and really monitor what you are getting marked off by from QA that can hinder you. You MUST review what you have been marked off on. HIGHLY recommend you do this. The shifts change every 6 months so if you want/need a second job throw that idea out of the window. And unless you are the “top dog” you will have options for to pick from however you may not get your main pick so keep that in mind. Low pay, if you are a single person trying to manage a house hold I don’t recommend but it can be done. More so if you have children and no other form of income.

      avatar
      Agero Response
      1mo
      Thank you for your feedback. We will share with our leadership team.
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