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      Agero

      Engaged employer

      Agero reviews

      All about the scorecard, getting customer on & off phones - Customer Service Representative Agero Employee Review

      2.0
      8 June 2022
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote, bonuses sometimes. Most all the people are great & MOST supervisors great.

      Cons

      The software is bad. Case gets cancel and no one tells customer no tow company isn't coming. Been asked to not tell the truth. You can get some good coaches, supervisors. But for some supervisors it's only about the scorecards and moving calls.

      avatar
      Agero Response
      4y
      Our customers are our most sacred point of focus with all of our agents, supervisors and leaders across the business focused on ensuring Agero and all it's resources are focused on taking care of them. It sounds like the large majority of your time and interactions were really positive and perhaps a few bad interactions clouded your experience but to anonymously accuse individuals of lying is enormously disappointing to hear from someone who worked in a contact center with these hard working folks and experienced their hard work first hand.

      Explore other reviews about Agero

      5.0
      18 June 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      WFH and great culture at Agero

      Cons

      None that I can think of

      3.0
      14 May 2026
      Roadside assistance
      Recommend
      CEO approval
      Business outlook

      Pros

      Offers Work from home, most everyone is willing to help when you have a question.

      Cons

      Some mangers need to really reflect. You can tell they are just in the spot because it needed to be filled. If you are not careful and really monitor what you are getting marked off by from QA that can hinder you. You MUST review what you have been marked off on. HIGHLY recommend you do this. The shifts change every 6 months so if you want/need a second job throw that idea out of the window. And unless you are the “top dog” you will have options for to pick from however you may not get your main pick so keep that in mind. Low pay, if you are a single person trying to manage a house hold I don’t recommend but it can be done. More so if you have children and no other form of income.

      avatar
      Agero Response
      1mo
      Thank you for your feedback. We will share with our leadership team.
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