Your average call center job - Call Center Representative Air France Employee Review

Anything "customer care" related is basically your average call center job: too much work to do, not enough staff and unpleasant work having to listen to people shout at you over the phone over and over again.  Salary is also poor and not matching the cost of living crisis and inflation. Staff basically took real-terms pay cut over the past couple of years as salaries are not keeping up with the level of inflation and cost of living in London. Management in my opinion is pretty poor - maybe due to lack of competition to work in industries like hospitality.