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      Air IT Group

      Engaged employer

      Air IT Group reviews

      Great first impression and onboarding, Perfect place to get stuck in straight away - Professional Services Engineer Air IT Group Employee Review

      5.0
      3 Feb 2026
      Professional services engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Strong technical culture, You are trusted to actually engineer the right way rather than tick boxes. Good variety of work between customers and projects, Supportive managers who are accessible, trusting and pragmatic rather than micromanagers. Clear investment in people. Training, Progression prospects and exposure to fantastic opportunities. Colleagues are competent and collaborative. Low ego, high standards.

      Cons

      Benefits package could be stronger, particularly around private healthcare and broader wellbeing perks, which are becoming more standard across the industry although there are already some improvements being made. Like most MSPs, workload can spike quickly but manageable.

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      Air IT Group Response
      3mo
      Thank you for taking the time to share such a detailed review and for your thoughtful feedback on your experience so far. We’re really pleased to hear that your first impression and onboarding have been positive, and that you’re enjoying the strong technical culture, variety of work, and the trust and support from your manager and colleagues. Creating an environment with high standards, low ego, and real investment in our people is something we care deeply about, so it’s great to see this reflected in your experience. We also appreciate your open comments around benefits and workload. As you’ve noted, we’re already making improvements in these areas and will continue to review our benefits, wellbeing support, and processes as we grow. Thank you again for your feedback and for being part of Air IT—we’re glad to have you on the journey with us.

      Explore other reviews about Air IT Group

      3.0
      15 June 2026
      2nd line support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      If you're lucky, decent progression. Great team.

      Cons

      Narrow minded focuses on the service desk. Hard focus on closures over customer satisfaction leading to inflated stats and client churn. The team however are fantastic - never felt closer to a group in a workplace.

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      Air IT Group Response
      1w
      Thank you for taking the time to share your feedback. It’s great to hear how strongly you value the team around you – creating a supportive and close-knit culture is something we’re really proud of, so it’s encouraging to see that reflected in your experience. We also appreciate your comments around service desk priorities and customer satisfaction. Delivering an excellent customer experience is central to what we do, and we measure this in a number of ways across our services. For example, on our Service Desk we actively collect customer satisfaction (CSAT) feedback on closed tickets, with around 1,000 responses each month. In our most recent results, 97% of customers reported a positive experience. This feedback is shared transparently across internal dashboards so all teams can see how we’re performing and where we need to improve. Alongside this, we monitor key service drivers such as speed of answer, first contact resolution, and other experience indicators to better understand what drives satisfaction. We also gather feedback following project delivery and run broader initiatives such as annual Net Promoter Score (NPS) surveys, ongoing sentiment analysis, and regular customer reviews with Account Managers and Service Delivery Managers. That said, feedback like yours is incredibly important in helping us continuously evolve. We’re always looking at how we balance operational efficiency with customer experience, and your comments will contribute to those ongoing discussions. Thank you again for your honesty, and we’re really pleased to hear how positively you feel about your team.
      5.0
      20 Nov 2025
      Regional professional services manager
      Recommend
      CEO approval
      Business outlook

      Pros

      I've been with Air IT for 5 years. Being with them has propelled my career to a level that surpasses any level of career progression I thought possible. Opportunity is never far away here and there's an abundance of personal and career development options offered by the company. I've worked solely in the Professional Services team since being here. I'm supported, encouraged and feel valued when I come into work each day. That Sunday night / Monday morning feeling before starting another week I've had at companies before working for Air IT, just isn't a thing here. Having progressed from being a PS Engineer, to now a Regional PS Manager has been great. I'm trusted to made a difference when I come into work and that empowers me to give 100%, for the betterment of our customers and team members alike. Speaking on behalf of PS as a whole, it's a great team, senior management are supportive, listen and adapt to changes. From an engineers perspective, the kit we get to work with is industry leading, there's loads of training that can be done and the team is filled with great people, who are ultra supportive and easy to get along with. The company has recently had a new CEO and even more recently, a rebrand. In the last 12 months since all this, morale is through the roof and the company is on an upward trajectory. It's an exciting place to work at and I'm looking forward to see where the future takes me!

      Cons

      It's fast paced in PS, but you're supported nonetheless, isn't really a con for me!

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      Air IT Group Response
      6mo
      Thank you for such an energising review—and for your five years of dedication in Professional Services. It’s fantastic to hear how your journey from PS Engineer to Regional PS Manager has opened up new opportunities and empowered you to make a real difference for customers and teammates. We’re thrilled that the team support, industry‑leading tooling, and continuous training are helping you stay challenged, motivated, and proud of the work you deliver. We appreciate your point about the fast pace in PS—your note that it’s “not really a con” because of the support around you says a lot about the culture you and your colleagues help create. We’ll keep investing in development pathways, great kit, and the forums that help us stay connected across regions, so you feel encouraged and valued every day. It’s also brilliant to hear the buzz following our recent brand refresh and leadership transition—the momentum and morale you’ve described are exactly what we’re aiming for. Thank you for being a key part of this exciting chapter. We’re grateful for your contribution and look forward to everything you’ll achieve next!
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