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Air IT Group

Air IT Group reviews

Positive outlook - Anonymous employee Air IT Group Employee Review

5.0

13 Jan 2025

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

I’ve had a positive experience working here. Leadership is strengthening, and we’ve got all the tools and resources we need to do our jobs well. The new CEO has brought a refreshing approach, involving employees in decisions and making everything feel more transparent and collaborative. My line manager is brilliant, supportive and always there when needed. The team around me is great too, I’ve never worked with such hard working people. The company is generous with department budgets and invests in the tools needed to help us succeed. The benefits package is also a big plus (salary sacrifice pension, health cashback, flexible working options, enhanced maternity pay, hybrid / remote working). The product set and customer service are also standout, we’re certainly leading the way in the industry.

Cons

There have been some challenges in the past, particularly around decision making, but things have taken a turn for the better over the last couple of months. 2024 was tough with high staff turnover and some questionable decisions, but the culture and morale are bouncing back, which is great to see. One area for improvement would be making sure recognition goes across the board. Sales and service teams get a lot of praise (which they deserve), but it would be great to see the same level of acknowledgment for other teams too, as everyone works hard to make the company successful.

Air IT Group Response

Thank you for your wonderful review! We're so pleased to hear that you're having a positive experience, especially with leadership, your manager, and the supportive team around you. We truly appreciate your recognition of the improvements in transparency and collaboration. Your feedback about recognition and the hiring process is valuable, and we’ll continue working on these areas to ensure all teams feel acknowledged and supported. Thank you for recommending Air IT and for being a part of our journey!

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3.0

15 June 2026

2nd line support engineer

Recommend

CEO approval

Business outlook

Pros

If you're lucky, decent progression. Great team.

Cons

Narrow minded focuses on the service desk. Hard focus on closures over customer satisfaction leading to inflated stats and client churn. The team however are fantastic - never felt closer to a group in a workplace.

Air IT Group Response

Thank you for taking the time to share your feedback. It’s great to hear how strongly you value the team around you – creating a supportive and close-knit culture is something we’re really proud of, so it’s encouraging to see that reflected in your experience. We also appreciate your comments around service desk priorities and customer satisfaction. Delivering an excellent customer experience is central to what we do, and we measure this in a number of ways across our services. For example, on our Service Desk we actively collect customer satisfaction (CSAT) feedback on closed tickets, with around 1,000 responses each month. In our most recent results, 97% of customers reported a positive experience. This feedback is shared transparently across internal dashboards so all teams can see how we’re performing and where we need to improve. Alongside this, we monitor key service drivers such as speed of answer, first contact resolution, and other experience indicators to better understand what drives satisfaction. We also gather feedback following project delivery and run broader initiatives such as annual Net Promoter Score (NPS) surveys, ongoing sentiment analysis, and regular customer reviews with Account Managers and Service Delivery Managers. That said, feedback like yours is incredibly important in helping us continuously evolve. We’re always looking at how we balance operational efficiency with customer experience, and your comments will contribute to those ongoing discussions. Thank you again for your honesty, and we’re really pleased to hear how positively you feel about your team.

5.0

20 Nov 2025

Regional professional services manager

Recommend

CEO approval

Business outlook

Pros

I've been with Air IT for 5 years. Being with them has propelled my career to a level that surpasses any level of career progression I thought possible. Opportunity is never far away here and there's an abundance of personal and career development options offered by the company. I've worked solely in the Professional Services team since being here. I'm supported, encouraged and feel valued when I come into work each day. That Sunday night / Monday morning feeling before starting another week I've had at companies before working for Air IT, just isn't a thing here. Having progressed from being a PS Engineer, to now a Regional PS Manager has been great. I'm trusted to made a difference when I come into work and that empowers me to give 100%, for the betterment of our customers and team members alike. Speaking on behalf of PS as a whole, it's a great team, senior management are supportive, listen and adapt to changes. From an engineers perspective, the kit we get to work with is industry leading, there's loads of training that can be done and the team is filled with great people, who are ultra supportive and easy to get along with. The company has recently had a new CEO and even more recently, a rebrand. In the last 12 months since all this, morale is through the roof and the company is on an upward trajectory. It's an exciting place to work at and I'm looking forward to see where the future takes me!

Cons

It's fast paced in PS, but you're supported nonetheless, isn't really a con for me!

Air IT Group Response

6mo

Thank you for such an energising review—and for your five years of dedication in Professional Services. It’s fantastic to hear how your journey from PS Engineer to Regional PS Manager has opened up new opportunities and empowered you to make a real difference for customers and teammates. We’re thrilled that the team support, industry‑leading tooling, and continuous training are helping you stay challenged, motivated, and proud of the work you deliver. We appreciate your point about the fast pace in PS—your note that it’s “not really a con” because of the support around you says a lot about the culture you and your colleagues help create. We’ll keep investing in development pathways, great kit, and the forums that help us stay connected across regions, so you feel encouraged and valued every day. It’s also brilliant to hear the buzz following our recent brand refresh and leadership transition—the momentum and morale you’ve described are exactly what we’re aiming for. Thank you for being a key part of this exciting chapter. We’re grateful for your contribution and look forward to everything you’ll achieve next!

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Positive outlook - Anonymous employee Air IT Group Employee Review

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