3.0
20 May 2026
Former employee, less than 1 year
Kuala Lumpur
Recommend
CEO approval
Business outlook
Pros
1. You get real experience using the same IT tools companies use every day. 2. It helps you become better at solving problems quickly. 3. You’ll work with people from different departments and build connections. 4. It’s a good way to learn patience and how to deal with frustrated users professionally.
Cons
1. You usually don’t have full access, so some problems are out of your control. 2. There can be a lot of physical work, like setting up computers and crawling under desks. 3. People may ask you to fix random things that aren’t even IT-related. 4. Repeating simple tasks like password resets can get boring after a while.