Pros
The majority of the people in the mobility dep
Cons
Unrealistic workload, poor training, atmosphere of cover yourself and or pass the blame, not revealing upfront you will be on call 24/7, coaching employees not to reveal the size of their caseload to potential new clients or clients who may be up for contract renewal but to state a lower number in order to paint a picture of their ability to provide high touch customer service, expecting those in the mobility department to work on average a 40 hour week when the business is running 24/7 and provide coverage for each during vacations & call-offs etc, on client accounts for which they are not trained while maintaining their own caseload, on average 1.5 people have left this position per month over the last 2.5 years due to high dissatisfaction, unrealistic expectations, poor support from management, what can be perceived as a hostile work environment and the inevitable deterioration of ones physical, emotional and mental health