Inadequate pay. Benefits are lackluster. Vacation may be denied because you can't find someone to cover you. Overtime is expected but they will tell you to log off early (even though they know you can't). Caseloads are too high and people are 'dumped on' when someone leaves. Lack of support from management - constantly hear 'it is what it is'. Many grey areas - causes monetary mistakes because there is no correct way, just many philosophies. Lack of training for the job and especially for specific cleints. Being told every week we aren't billing enough (which basically means you won't get the bonus). Lack of consistency between offices. Operations Departments don't work well together (don't listen to the reveiws that say otherwise) - its the PPCs job to keep the MSpec updated but doesn't work the other way. No work life balance. Stress level through the roof. Promotions/raises only offered once per year. Number of promotions is limtied for the department - you may bust your tail for the year and get overlooked. Nepotism is real - the golden children know who they are. High turnover. Management drinks too much koolaid and thinks the employees exaggerate the problems. Being scolded by a transferee because their agent didn't sell their house quick enough or for enough money. I have to be a bank collector and a travel agent - neither of which is in my job description. Job description is misleading and does NOT accurately depict the duties and responsibilities placed on us. Must have a thick skin - there is a saying you aren't a PPC until you cry which is so true. High turnover (5 people in one week - tell you something??). Inconsistency between offices. Colleagues that are not team players are not reprimanded, the rest of the team just has to pick up their slack. Constantly covering for colleagues who are out of the office on accounts you have NEVER been trained on.
