Pros
Flexibility and Interesting work Great collegues
Cons
It has been a hard year and a half for the aviation industry. Airservices was not only ravaged by COVID but also committed to massive culture change as a result of an Elizabeth Broderick and co review. I think the Executive and board have handled this culture change terribly, particularity in hiring the main person to drive it. Airservices has bought on a CCO who has enormous influence over the direction of the business but who is selfish, utterly devoid of empathy and does not live the values or exhibit the behaviours she insists the business needs. We are meant to be working towards a caring, authentic and psychologically safe environment but any challenge or feedback the CCO receives is not listened to or swept down the drain (often at the expense of the livelihood and mental health of the people providing the feedback). This is the opposite of psychological safety. Expertise is being sacrificed for hollow virtue signalling. If it hasn't already, this will have a negative impact on operational safety and it is already genuinely harming people psychologically. I stumbled across other Glassdoor reviews of Airservices recently (a colleague from maintenance suggested I have a look) and it appears I'm not alone in my assessment. There were some very damming reviews about senior leadership and particular the CCO – this prompted me to share my experience. Interestingly today as I'm writing this a number of the reviews seem to have been removed (terrible practice). I’ve also heard and am quite sure that negative data about the CCO and senior leader behaviour is being removed from Airservices surveys and are not being shared with the CEO – I’m sure this is a fact and almost constitutes corruption. It’s amazing how one rotten apple given too much power and influence can poison a business so quickly and profoundly.