A dent to customer satisfaction! - Operations Specialist Airtasker Employee Review

1.0
15 Jan 2024
Recommend
CEO approval
Business outlook

Pros

Some very intelligent and well versed staff. The CEO means well and pragmatic in his ways.

Cons

Some toxic senior management staff members. Emphasis on PR way out of proportion to the rest of the business. The most humiliating experience of my professional career. My manager resigned 2 weeks into my role; the person who hired me and was my senior left a week earlier. My onboarding for my specific position was a crash course of 1 full day where I had to come in before my employment contract commenced and then the replacement manager was far too preoccupied to fix a neglected Support department. She was soon replaced after the merger with OneFlare from a senior manager of that company, and from that day onwards I knew my days were numbered. I have not had such an incompetent conniving manager in my entire career. They were late to virtually every meeting, forgot things we had just spoken about the day before and was only motivated by asking me to update training material in preparation for my imminent replacement. Experienced with mergers they had obviously mastered the art of making someone so irrelevant that they would be the next in the chopping block. From obvious fraternisation with staff from the previous company and exclusion from meetings, projects and opportunities, it became blatantly obvious who would become the victim of the merger from finalisation of the merger. Inverse bullying by ghosting me from every possible opportunity was their game plan from day one. Perhaps the company deserves them because they really don’t care about safety or Support for that matter. This department was just an inconvenient truth they were forced to adopt but the accolades were always free flowing to those who could generate liquidity. From the day I was informed of my redundancy, my manager did not say a single word to me till I left. This company will never progress with someone like that.

Explore other reviews about Airtasker

5.0
23 Aug 2024
Recommend
CEO approval
Business outlook

Pros

Fast good extra easy quick

Cons

Slow frustrating garbage nonsense irrational

3.0
8 Dec 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Airtasker does an excellent job of attracting top talent, so there is a ton of potential on each team and managers tend to be fantastic. For most roles, you're given the autonomy you need, and pay is competitive for Sydney.

Cons

CEO puts a lot of lip service behind company goals/accountability, prioritising employee satisfaction, and transparent communication, but does not follow through on these things. He's disconnected from the consequences of his actions and makes sudden, executive decisions that undermine existing initiatives and leave teams in an almost constant tailspin. A C-Suite was hired to provide checks and balances and create stability, but every single member of the exec team quit within 2 years. In that same time period, something like 60% of the company churned across all departments. Airtasker is so close to an amazing place to work, but there are some serious issues that flow downhill and make it a dead-end for anyone who wants to build something great.

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