Fired me for not liking to lie to customers - Customer Success Manager (Customer Success Specialist) Akademos Employee Review

2.0
13 June 2023
Recommend
CEO approval
Business outlook

Pros

Good pay Good health benefits Great /development team Great engineers Great platform Company was very supportive of employees and their families in Ukraine

Cons

No training on processes, systems, policies, or how to do the job No training collateral to look up anything No customer training documents No company transparency No CRM No consistency No professional development No diversity No tech support team for employees nor customers No HR Department Much of the leadership and many employees lack integrity and acceptance

Explore other reviews about Akademos

5.0
21 Aug 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good teams, Good people, Good goals

Cons

No real cons, everything is good

4.0
7 Feb 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Relaxed work environment that allows you to work with multiple departments and wear many hats. Upper Management has an open door policy and are always open to new ideas, concerns or if you need assistance with anything. CEO has made great strides since coming on with Akademos and has shown he is 100% all in with the growth of the company and the employees who help make it work. No Micro-Management from upper management you are trusted to do your job and do it in a timely fashion, treated like adults. Friendly, young co-workers makes for a fun laid back workspace that makes it actually enjoyable to come to work. Bright open office space which makes a huge difference when spending 8 1/2-9 hours there each day. Team environment, everyone works together and it's pet friendly!

Cons

Lack of structure in certain areas of business like Human Resources, being a small company there is not dedicated HR department and communication is sometimes lacking. Salaries are below average for the area and the health benefits are not the greatest, being a small company that is growing this could change in the future. The amount of sick time you are allowed should be more, five is very unrealistic. Some positions could be filled with better qualified candidates. Does not match 401k, at least not yet.

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