good people - Sales Alchemy Communications Employee Review

Cares about it's customers to the point of no return

Needs More Project Managers to help customers

Some of my peers were great people that I am happy to have met.

This is a bait and switch job. You will be hired as a NOC Technician and underpaid for it, but will ACTUALLY be working as outsourced labor for their sister hosting company, Cloudtrek. Does being paid $30,000 to be a Windows Admin sound acceptable? Advice to the fresh graduates they'll trick into working here -- 2 years, MAX. They will never pay you what you're worth. Get your resume built up and bounce. This is where talent goes to die. I worked there for 2.5+ years and had no performance reviews or raise, despite repeated requests. They just keep you around until you realize there's no carrot attached to the stick. Exceptionally toxic environment where teamwork is actively discouraged and looked upon with disdain from technical managers. They used the term "self-starter" because they have no training program. No paid holidays. Middle Management is young and inexperienced; they use staff to sort out their policy guesswork with whiplash-inducing policy changes that are based on being personally offended by employee feedback. Their hire method is to target inexperienced college grads that won't know they're underpaid and overworked. Managers verbally abuse employees, both to directly and to peers, without a sense of irony that every complaint they have is due to the hiring process, and the culture they promote. They originally had a decent COVID-19 response, until it began eating into Cloudtrek's outsourced staff, so they removed COVID policies, endangering staff because they wouldn't hire their own.