Pros
- Some frontline staff genuinely try to do their best (although they're rarely promoted up.)
- Exposure to high-volume operations
Cons
- Toxic work environment with poor leadership and low morale
- Administrators often unprofessional or immature internally, but outwardly present a façade of professionalism
- High turnover and chronic operational disorganization
- Billing and operational practices often felt unethical and disorganized
- Inadequate training and unclear expectations
- Reactive management with little accountability or follow-through
- Poor care and consideration for residents, driven by cost-cutting and reactive decision-making
- Staff were frequently blamed for systemic issues beyond their control
- Employee concerns were routinely dismissed
- The wrong people are promoted into leadership while smart, loyal, hardworking employees are continually overlooked for promotions.