HR Customer Services Representative - Customer Service Representative Alight Solutions Employee Review

3.0
15 Aug 2017
Recommend
CEO approval
Business outlook

Pros

Easy to learn job. Professional setting. Good PTO and benefit packages

Cons

Getting PTO approved is difficult because you need authorization or else you get occurrence points which can result in consequences. Also, attendance is very strict policy and day to day work is micro level supervised.

Explore other reviews about Alight Solutions

5.0
3 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Lots of opportunity and promotes from within. Great support structure throughout to help motivate and keep career progression moving forward.

Cons

Health benefits are ok but could be better.

avatar
Alight Solutions Response
8mo
Thanks so much for your continued commitment over the past 10 years! We're thrilled to hear you’ve found growth opportunities and strong support throughout your journey here. We appreciate your feedback on our health benefits — it's something we’re always reviewing to better meet our team’s needs.
3.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexible work environment, ability to work autonomously or in a team, variety of tasks, time flexibility, training policies

Cons

Excessive workload, actual team makeup did not support training policies, support roles were not valued by other businesses, lack of leadership support, unreasonable expectations for support roles

See reviews by: Helpful|Rating|Date|All