Pros
- Work from home opportunities and generally flexible hours(depends on your manager) - Generally get to work with good people
Cons
- Thrown to the wolves -> no formal training or ongoing focus on developing associates. The culture is to do more and more work with no focus on professional growth - Compensation is terrible - I tried on numerous occasions to have my compensation brought up to competitive with my peers and every time an increase was provided, it was minimal at best and kept me well underneath my peers. I was also paid well under my role level's minimum and the company's HR told my manager not to share information on pay ranges with associates...shady practice, since they don't allow employees to know this information in the first place. - Too many lifers who don't know how to manage or run a business. When the people making decisions haven't had more broad experience within separate roles/companies/industries and the decisions they make don't help long-term, it's easy to see the place going downhill...fast - Managers don't have enough time to coach up and work with their teams and are generally out of touch with just how much work employees at lower levels have to handle on a daily basis. - Cost-cutting measures are extreme with many rounds of layoffs, especially in 2017 and the focus is on moving work to India more than it is doing the work right - Pipeline for new business is non-existent. Employees have been told for years that the pipeline is strong and can bring in great business, yet the business never comes. Focusing on costs over doing better and more business will be the company's downfall. When you barely hit annual revenue goals because of client's enacting early contract terminations, you're not winning. - No opportunities to move to other roles internally at this point as most are offshore or too low-level to reasonably move to - As an operations manager, you have to own multiple client relationships as well as an insane amount of internal contacts, while driving results and monitoring hundreds of e-mails each day. With compensation as low as it is, and the hours it requires to successfully operate and run a team, true compensation is well, well, WELL below average. - Leadership consistently states that those who perform will be rewarded and well-compensated. I regularly performed and was rated above average to exceptionally well and was never rewarded. - I don't trust the leadership at the company and would never recommend working at Alight, to anyone who is looking for a job. Find a place where you have opportunities to enjoy your work and move up and also be compensated fairly. Don't fall into the trap of working from home making this company an acceptable one to work for.
