Good but needs some improvements - Customer Service Representative Alight Solutions Employee Review

4.0
11 Feb 2025
Recommend
CEO approval
Business outlook

Pros

Good benefits. Ability for advancement and pay raise if metrics are met. Has its busy and slow times. So it is balanced.

Cons

For the amount of work you do and backlash you get from clients it can be stressful at times. Hard to hit all metrics due to length of calls and note taking.

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Alight Solutions Response
1y
Thank you for your candid feedback and for remaining a dedicated employee. You help make Alight a better place.

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5.0
17 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Chill place great culture interesting work

Cons

none i love it here

1
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Alight Solutions Response
4mo
Thank you for sharing your experience and for being part of Alight for so many years. We’re thrilled to hear that you enjoy the culture, the flexibility, and the work you’re doing. We appreciate your continued contributions and are glad you feel at home here. Thanks for being part of what makes Alight a great place to work!
3.0
2 July 2026
Recommend
CEO approval
Business outlook

Pros

None really, they really dont know what they are doing

Cons

Bad work culture, doesn't conduct proper AARs to get to the root cause

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