Ok to start, but no promotions or raises - DC Processor Alight Solutions Employee Review

3.0
8 Mar 2025
Recommend
CEO approval
Business outlook

Pros

This is a Completely remote job, so no business clothes are needed (they tried to get us to dress businesslike at first LOL). Hardly ever on camera. I can leave my job completely behind at the end of the workday. I don’t get guilted for taking my allotted time off.

Cons

The company sounds great but most of the “perks” are not available to the lower level employees. We can’t take the time from running all day completing tasks to attend the special events and seminars that are heavily promoted within. There are not many opportunities to move up from here at all. The IT is from India so there’s not a language barrier per se, but getting help from someone with a heavy accent can be a problem. You’re just a cog in the grinding money wheel, so no one cares if you go or stay. Been here 3 years and am a top-level performer, but only have received an approx 20 cents/hr raise, one time ever. Sub-par work from others on the “team” means you get to help them do their work, but for no credit. Culture of secrets; no one on the team has the full picture of what we do and how we accomplish it, except for supervisors. Very very weird and disconcerting…like working with blinders on. They want to look as if they trust you to do your job…but they really don’t trust you. Age-related bias in hiring & promotions. No one above 35 gets promoted from within. There is no clear ladder from this job to any other job in the company…you’re just how they make their money and that is all. So many of the management team are young and inexperienced, and don’t know how to talk to people below them. Your supervisor is learning how to treat people by experimenting on you so that’s not fun. Some days we get “angry robot” supervisors, and some days they act like your close friend. Sooooo many trainings, but none of them teach supervisors how to treat others like human beings.

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Alight Solutions Response
1y
Thank you for taking the time to share your feedback. We value all input as it helps us continuously improve. We are sorry to hear about your experience with our leadership team. Leadership and management are crucial areas for us, and we strive to create a supportive and effective work environment. Your concerns are taken seriously, and we are committed to addressing them.

Explore other reviews about Alight Solutions

5.0
2 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Flexibility Work life Balance Very customer centric

Cons

Some deadlines can be hectic

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Alight Solutions Response
6mo
Thank you for highlighting the flexibility, work-life balance, and customer focus you experienced. We appreciate your long-term commitment and are proud to offer an environment that supports both our colleagues and clients.
3.0
25 June 2026
Recommend
CEO approval
Business outlook

Pros

Team leaders are good, supportive and caring. Want you to thrive as long as you do your job.

Cons

Job is very temporary. Based on Performance.

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