Pay does not reflect role expectations - Sr Customer Care Representative Alight Solutions Employee Review

3.0
21 July 2025
Recommend
CEO approval
Business outlook

Pros

Remote work and 401k match and benefits,

Cons

Leadership lacks accountability and put little interest in growth,

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Alight Solutions Response
10mo
Thank you for your feedback. We're glad you appreciate the remote work and benefits. We understand concerns around pay and leadership accountability, and we're committed to improving transparency, growth opportunities, and support across the organization.

Explore other reviews about Alight Solutions

5.0
2 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Flexibility Work life Balance Very customer centric

Cons

Some deadlines can be hectic

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Alight Solutions Response
6mo
Thank you for highlighting the flexibility, work-life balance, and customer focus you experienced. We appreciate your long-term commitment and are proud to offer an environment that supports both our colleagues and clients.
3.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

consistent schedule, easy to understand promotion map, support from other reps

Cons

Abusive callers, pay range, inconsistent holidays

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