Pros
I got to work with some impressive and insanely smart people who were all motivated to help small businesses, and it felt good to have a shared mission and colleagues to learn from. The management team has a great eye for hiring talent. Junior employees get exposure and opportunity to be very involved, even promoted, as long as they don't push back too hard.
Cons
Like a startup cliche, the co-founders don't know how to delegate and let the company grow. There's a culture of micromanagement that puts employees in unwinnable scenarios where they're told to "own it" and drive forward their vision, then being stripped of any ability to make decisions and execute as they see fit. Over and over I saw the company hire smart, experienced, accomplished people who could elevate their part of the organization, and then saw them leave because they found themselves doing junior level work and unable to operate as directors and senior managers or higher. Management can't seem to hand over the reins so they treat senior employees like junior employees until those employees start to wonder if maybe they're incompetent. Outdated tools and an allergy to change make it very hard to try new things. There's a lot of testing but not a lot of insight. And real insight gets ignored when the founding team has an idea they are fixated on. People get shamed in front of colleagues on company wide calls. Praise happens occasionally, arbitrarily, but not often enough. Wins don't get celebrated and effective employees walk around thinking they're doing a horrible job. There is no work life balance at all. Working weekends, holidays, vacations is expected even though management says otherwise. When your workload is overwhelming because of unreasonable expectations or a lack of tools and resources, their only solution is to find someone else to dump your work on. Negative feedback in employee surveys is repeatedly ignored. Honesty is punished. The best thing to do for your career there is to always agree with the ceo and work 7 days/week with no complaints. It's run like a pet project more than a company. If you actually care about helping small businesses in some practical way, this place is not the way to do it. Your hiring manager will probably say bad things about your coworkers on your first day. If someone leaves, management will say they were just not a good fit. But the people leaving who aren't a good fit are getting jobs at better companies because they are great at what they do. Yet somehow it is always everyone else who is in the wrong, never the founders. When I started and read some old negative reviews here I thought there's no way things are still the same. You can learn from my mistake.