Needs Improvement in Leadership and Employee Support - Bilingual Customer Service Representative Alignment Healthcare Employee Review

-horrible system from the age of the dinosaurs -The staff is not properly trained -There is not proper couching -The attendance policy is extremely strict, as even a one-minute delay results in an occurrence, which can add pressure in day-to-day work. -During a call evaluation, I was scored as not offering the authorized representative form. After reviewing the call recording, I confirmed that I had provided this information, indicating a discrepancy in the evaluation. My supervisor offered rebuttal Supervisor supported rebuttal request, but it was denied the lie. -A large portion of calls consist of repeat contacts from members who do not feel confident in the accuracy or completeness of the information previously provided members always call back. -There is a lack of regular group meetings, which can make communication less effective. -Horrible place to work