Pros
- Some of the people hired are gems (but should seek employment elsewhere - The services provided by the business itself are indeed top-notch (I would trust this company for any insurance-related needs if I knew anyone eligible, but I would NEVER recommend AHC as an employer to any colleagues) - Some of the actually good management took my complaints about the business seriously, and did their best to try to implement improvements, though I never received any updates - The CEO actually appears to be a decent person, which I was happy to see - I received frequent commendations due to my extremely high quality interactions with member, and ability to help other employees, which was admittedly appreciated
Cons
- Lazy HR (they FORGOT to provide health insurance registration information to my entire class, causing the majority of us to go without - This caused a mass-exodus with less than 10% of the hired employees remaining by the time I resigned) - Minimal training (3 weeks from start date to hitting the floor) - Low barrier for entry (random, no-experience hires) - Extreme micromanagement/distrust of all employees - Little to no useful coaching - Overt favoritism - Lack of employee resources - Lack of transparency with multiple rigid policies - Employee control prioritized over employee growth - No career growth opportunities (sandbagging) - Low pay (relative to locale/experience) - Mediocre benefits at best (If HR remembers to provide them in the first place) - Ugly, bulky, and unnecessary work equipment that requires an entire dedicated space unto itself, outside of a home workspace (laptops exist, and are used by most other companies) - Equipment return either forces you into a repetitive, possibly punitive loop of having to reach out to an unreachable team while INSIDE a FedEx office, or forces you to pay for all return shipping, and accept liability for any damages - Employees are forbidden to call out for any reason between October and February due to increased call volume due to Annual Enrollment (they refuse to hire enough employees to mitigate their call-volume) The most egregious Con is the fact that being a single minute late is considered to be a termination-worth offense. I am not joking. They do not hide this during orientation, but what they don't tell their employees is that this policy actually revolves around cumulative seconds that are added up to a minute - Basically, management secretly combines any "overages" for all clock-ins, whether they stem from breaks, or your initial login to set that minute standard, so if you log in 30 seconds after the exact minute mark, even if you are numerically perfectly on-time, you will accrue a UTO, which contributes to a profile that can be used to terminate you without warning. I had to threaten resignation in order to get that information out of my manager - I eventually acted on it after I had saved enough to leave. I highly recommend exactly zero people work here unless they are desperate, and even then, only stay long enough to find opportunities elsewhere.