Pros
3 weeks of training, chance to role play situations before taking calls, can do side-by-side calls with existing associates to get a feel for the work. Great on site cafeteria and gym. Secure office, with badge access needed for doors and elevators
Cons
No consistency between different Team Leaders as far as how associates are handled, mistakes are reported and development is provided. Employee concerns and comments about their performance is often dismissed or treated as of little importance. Expected performance fair outweighs the level of compensation. Employees are not able to work a true 40-hour work week. In times of high call volume, associates are pressed hard to work hours beyond those scheduled. Associates have only one 15 minute break and a 30-minute lunch during the day, very little to wind down.