Pros
The people I worked with genuinely cared about helping customers, even when the broken structure made it almost possible.
Cons
- Everything was disorganized because there were no real processes in place, just people guessing their way through tasks and hoping things did not fall apart.
- Emails to other departments often went unanswered, forcing constant follow-ups or guesswork about customer orders.
- Training was outdated and incomplete, with no clear standard for how tasks should be done.
- Asking how something worked often produced three conflicting answers.
- Invoices went missing, orders were duplicated, and customer records were scattered across disconnected systems.
- No one seemed concerned, as if ongoing dysfunction was normal and acceptable.
- Preventable issues repeatedly damaged the customer experience with no meaningful effort to correct them.