Environnement stimulant - Customer Success Manager (CSM) Alma Employee Review

Make your own schedule No client minimum Lots of referrals AI documentation assistant

Have to pay annual subscription

A paycheck. I can honestly find no other pros.

High performers are looked over for promotions and favoritism is what drives the culture. Horrible work/life balance if you are not management due to the metrics they continue to increase with little to no raises. Benefits slowly getting taken away and "perks" are pretty much non-existent or are limited and cumbersome. Overall the culture is horrible. You feel pressured daily to complete metrics that are unreasonable to ensure you never exceed. Raises are .50 and do not even start to cover inflation or your worth. Both your mental and physical health will suffer. If you think that because Alma is a Mental Health company they will care, I can assure you they don't. Even stated in All Hands meeting "This is not a Mental Health company" when an employee mentioned concern for the culture and their Mental Health. "We are a Health-Tech company".