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      Alorica

      Engaged employer

      Alorica reviews

      A good place to get back on your feet. - Customer Experience Agent Alorica Employee Review

      4.0
      6 Nov 2025
      Customer experience agent
      Recommend
      CEO approval
      Business outlook

      Pros

      -Management was fair and very friendly. -Coworkers were also friendly and enjoyable to talk to. -It was really easy to get hired, the interview process was fast and not intense. -The training was long enough for me to have a firm grasp of my work. -Even when I wasn't meeting my goals I wasn't made to feel stressed about it, they could see I was trying. -The benefits aren't amazing, but it's better than not having them. -They worked with me to get the time off I wanted.

      Cons

      -Pay was mediocre ($15/hr) -Pay was misrepresented to me at the beginning, I was told $17/hr, I took it anyway. -The company comes off as cheap sometimes, any food provided by the corporation was for sale and never free, signed right out of your paycheck if you don't have cash on you. -You'll probably have to deal with rude customers, but that's ANY customer service job. -There are times where overtime might be mandatory. -You might get a schedule you hate, and be stuck with it for a while. -At least in my program, there wasn't a chance for upward mobility due to a backlog of people already having been trained for positions that were not yet available. I had to explore options at new companies to seek advancement in my career.

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      Alorica Response
      7mo
      Thanks for sharing this! We value your feedback and really appreciate you taking the time. We’re building a place where everyone feels like they belong and has real opportunities to grow. We're not perfect, but we're committed to getting better. Let's talk more. Visit www.theintegritycenter.com to share more details (anonymously if you'd like).

      Explore other reviews about Alorica

      1.0
      16 June 2026
      Customer experience agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Lunch lasts for 1 hour. Some managers are nice. Compensation is not bad for a call center job.

      Cons

      Contradictory set of info provided during training compared to later on, and sometimes you get penalized for providing honest information that you aren't prohibited from giving out. There's about seven million rules that you are expected to follow, and many of them are dumb. Some managers are annoying/jerks. Management gets really frustrated that customers leave from conversations dissatisfied even though we are literally calling them as Collections Agents for a credit card company to tell them they are thousands of dollars in debt. If you get 2 Compliance fails they fire you (and Compliance fails aren't just for regulatory things the company can get sued for). Expected to follow regulations that do not even apply to our particular company. (Newsflash! HIPAA does not apply to credit card companies!). Now if you get 4 dissatisfaction surveys from customers they fire you. (Getting fired at this job is extremely easy! I nearly got fired when I was reluctant to take a transfer call I was NOT authorized to take and upper management said I wasn't being a "good teammate" because of my reluctance to take the call.) Dissatisfaction surverys are also ridiculously hard to dispute. Customers are extremely horrible, foul-mouthed, stupid, vindictive and nasty. You get like 2 hours of PTO per month, which is about 2 days out of the entire year. No holiday pay - they will just send you home with no pay on Christmas. People steal your lunch if you put it in the company fridge. There's an oppressive atmosphere of complete misery that hangs over the whole building. If the company decides to move on to a different call center, they call a townhall meeting the day that it happens without any advance notice to let all the call center agents that they are being furloughed or let go. Also, they have confirmed finding a bed bug problem in the building. Run, run away!

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