Decision to cut bonuses from 10% to 5%, especially near Holidays - Anonymous employee Alorica Employee Review

1.0
10 Nov 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Assuming more money for the higher-ups.

Cons

Less money for those under the higher-ups or management, especially when employees get paid between $15 to $18 an hour, with zero opportunities for an annual wage increase. I am beyond frustrated and angry at the decision to cut our bonuses from 10% to 5%, especially so close to the holidays. It's hard enough for employees like me, making $15 to $18 an hour, to cover our basic expenses, and now we're being told that the bonus we've been relying on will be slashed by half. To add insult to injury, this company recently asked us to donate to fund a non-profit *created by the company*—essentially asking its own underpaid workers to fund an initiative they should be taking responsibility for. It feels like a slap in the face. It’s clear where the money is going—towards the higher-ups. It’s the working people who make this company run, but we’re the ones who take the hit every time. There’s no annual increase in wages, and now, no meaningful bonus payout either. How are we supposed to stay motivated or loyal to a company that seems to care so little about?

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1.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

Lunch lasts for 1 hour. Some managers are nice. Compensation is not bad for a call center job.

Cons

Contradictory set of info provided during training compared to later on, and sometimes you get penalized for providing honest information that you aren't prohibited from giving out. There's about seven million rules that you are expected to follow, and many of them are dumb. Some managers are annoying/jerks. Management gets really frustrated that customers leave from conversations dissatisfied even though we are literally calling them as Collections Agents for a credit card company to tell them they are thousands of dollars in debt. If you get 2 Compliance fails they fire you (and Compliance fails aren't just for regulatory things the company can get sued for). Expected to follow regulations that do not even apply to our particular company. (Newsflash! HIPAA does not apply to credit card companies!). Now if you get 4 dissatisfaction surveys from customers they fire you. (Getting fired at this job is extremely easy! I nearly got fired when I was reluctant to take a transfer call I was NOT authorized to take and upper management said I wasn't being a "good teammate" because of my reluctance to take the call.) Dissatisfaction surverys are also ridiculously hard to dispute. Customers are extremely horrible, foul-mouthed, stupid, vindictive and nasty. You get like 2 hours of PTO per month, which is about 2 days out of the entire year. No holiday pay - they will just send you home with no pay on Christmas. People steal your lunch if you put it in the company fridge. There's an oppressive atmosphere of complete misery that hangs over the whole building. If the company decides to move on to a different call center, they call a townhall meeting the day that it happens without any advance notice to let all the call center agents that they are being furloughed or let go. Also, they have confirmed finding a bed bug problem in the building. Run, run away!

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