This place is a joke - Customer Service Representative Alorica Employee Review

2.0
17 May 2017
Recommend
CEO approval
Business outlook

Pros

The job is easy, basic entry level position, but don't consider a career here. However, if you're looking for income to carry you over until you find employment, this is perfect.

Cons

Moved from one campaign to the next on short notice, drastic schedule changes, overlook great employees for promotion (they do promote from within though, relatives and friends), pay sucks for everyone except managers and HR, Human Resources is a joke, operations managers lack necessary knowledge to run their assigned campaigns, they also lie about monetary incentives for overtime, team leads are overworked, they hire anybody, business casual dress code is not enforced, females dress inappropriately on a daily basis (cleavage out, skin tight clothing, short dresses/skirts, joggers, tights, etc.), thirty minute lunch and ten minute breaks, doctors appointments are not excused (even if you have a doctors excuse), on-site store prices are inflated, and the bathrooms are horrible

Explore other reviews about Alorica

1.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

Lunch lasts for 1 hour. Some managers are nice. Compensation is not bad for a call center job.

Cons

Contradictory set of info provided during training compared to later on, and sometimes you get penalized for providing honest information that you aren't prohibited from giving out. There's about seven million rules that you are expected to follow, and many of them are dumb. Some managers are annoying/jerks. Management gets really frustrated that customers leave from conversations dissatisfied even though we are literally calling them as Collections Agents for a credit card company to tell them they are thousands of dollars in debt. If you get 2 Compliance fails they fire you (and Compliance fails aren't just for regulatory things the company can get sued for). Expected to follow regulations that do not even apply to our particular company. (Newsflash! HIPAA does not apply to credit card companies!). Now if you get 4 dissatisfaction surveys from customers they fire you. (Getting fired at this job is extremely easy! I nearly got fired when I was reluctant to take a transfer call I was NOT authorized to take and upper management said I wasn't being a "good teammate" because of my reluctance to take the call.) Dissatisfaction surverys are also ridiculously hard to dispute. Customers are extremely horrible, foul-mouthed, stupid, vindictive and nasty. You get like 2 hours of PTO per month, which is about 2 days out of the entire year. No holiday pay - they will just send you home with no pay on Christmas. People steal your lunch if you put it in the company fridge. There's an oppressive atmosphere of complete misery that hangs over the whole building. If the company decides to move on to a different call center, they call a townhall meeting the day that it happens without any advance notice to let all the call center agents that they are being furloughed or let go. Also, they have confirmed finding a bed bug problem in the building. Run, run away!

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