Don't work here if you can help it - Anonymous employee Alorica Employee Review

1.0
16 June 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Nothing... I'm not even lying there is nothing good about this place

Cons

Where to begin... 1. NO SET SCHEDULE: You're told your schedule will be set days and times and then once you hit the training floor they start to change it on you. I was told I would be working 8-545 M-F, however once I was put on the phones that quickly changed. 2. PAY - They started me out at $9.00 / Hr.. They make it sound so great because you can "BONUS" every month. What they don't tell you is that it is next to impossible to bonus. 3. TIME OFF - You can't take any time off, even if you ask for an unpaid day. And don't ever get sick! Even with a Dr's note they will still give you an absence. They marked one girl down for "Job Abandonment" when they knew she was in the hospital having a baby. She even called and told them what was happening. 4. TRAINING - The training was awful. There were two trainers when I went through training and while the assistant trainer was good the head trainer was a huge jerk. If you asked a question he got mad at you for wanting to know something that wasn't covered. 5. THE LOCATION - There were mouse traps all over the building. They locked one of the ladies rooms which cut the women down to TWO BATHROOM STALLS for over 75 women. 6. WORK ENVIRONMENT - The chairs were awful, they would break constantly and if you found a good one you were usually told they were reserved for "BACK OFFICE" even though they all had the nicest chairs in the building. They constantly move your desk around, you never know if you're going to have the same supervisor that you had the day before. They are very "cliquey" if you don't fit in with what they think is the "NORM" they will shun you and talk about you like a bunch of high school girls.

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1.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

Lunch lasts for 1 hour. Some managers are nice. Compensation is not bad for a call center job.

Cons

Contradictory set of info provided during training compared to later on, and sometimes you get penalized for providing honest information that you aren't prohibited from giving out. There's about seven million rules that you are expected to follow, and many of them are dumb. Some managers are annoying/jerks. Management gets really frustrated that customers leave from conversations dissatisfied even though we are literally calling them as Collections Agents for a credit card company to tell them they are thousands of dollars in debt. If you get 2 Compliance fails they fire you (and Compliance fails aren't just for regulatory things the company can get sued for). Expected to follow regulations that do not even apply to our particular company. (Newsflash! HIPAA does not apply to credit card companies!). Now if you get 4 dissatisfaction surveys from customers they fire you. (Getting fired at this job is extremely easy! I nearly got fired when I was reluctant to take a transfer call I was NOT authorized to take and upper management said I wasn't being a "good teammate" because of my reluctance to take the call.) Dissatisfaction surverys are also ridiculously hard to dispute. Customers are extremely horrible, foul-mouthed, stupid, vindictive and nasty. You get like 2 hours of PTO per month, which is about 2 days out of the entire year. No holiday pay - they will just send you home with no pay on Christmas. People steal your lunch if you put it in the company fridge. There's an oppressive atmosphere of complete misery that hangs over the whole building. If the company decides to move on to a different call center, they call a townhall meeting the day that it happens without any advance notice to let all the call center agents that they are being furloughed or let go. Also, they have confirmed finding a bed bug problem in the building. Run, run away!

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