Horrible,I'll never get my life back - Customer Service Representative Alorica Employee Review

1.0
26 Dec 2017
Recommend
CEO approval
Business outlook

Pros

None /Austin location has no pros

Cons

Worst communication , unfriendly environment,fire anyone for any reason. What is said in interviews and training are lies. They don't treat you like family,no enthusiasm and treat you not like a person but a number. You'll never get incentives due to systems always down. Team leads are Never around. Screw up your pay and have no payroll number isn't that fabulous. This place nearly killed me. I've been in call centers for15 years this was the worst experience EVER! Save yourself and family. They don't care period just con people with promises and lies.

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2.0
7 June 2026
Recommend
CEO approval
Business outlook

Pros

Telework, managers are communicative with staff and help us get better at the phone calls to pass QA

Cons

Always threatening to fire if we did not try to get people to buy things at the end of enrolling them into Duke Energy

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