Fired for being sick - Technical Support Agent Alorica Employee Review

1.0
16 Aug 2018
Recommend
CEO approval
Business outlook

Pros

Easy job if you're technically inclined and able to handle snarky customers, very clear instructions for everything. Would be a great job for a robot or someone else who never gets sick or has anything happen to them at all.

Cons

After completing 3 of my 4 weeks of training, I contracted the flu, likely from a member of my training cohort who came to work sick to avoid getting fired. I likewise tried to stick it out, but found that I couldn't do it as I was losing my voice and unable to concentrate, which just does not work for a call center. I went to the doctor and found that I not only had the flu but pneumonia. After missing just over a day of work and bringing a doctor's note, I was asked to "resign and reapply", which I did. My partner later explained to me that this most often means you're getting fired, but without the chance to apply for unemployment. Regardless I went back and completed the entire application process over again, including the initial screening and technology test which I had passed just a month ago. The whole process took several weeks. I was not rehired. During training I consistently had among the highest scores in the training class, completed extra training modules, and had not missed a minute of work until getting sick.

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Alorica Response
7y
Your feedback is valuable and very important to us. We appreciate your willingness to share and we want to address the issue. A member of our team is looking into this, but in the meantime, please email HumanResources@alorica.com if you have further questions or concerns. Thank you.

Explore other reviews about Alorica

1.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

Lunch lasts for 1 hour. Some managers are nice. Compensation is not bad for a call center job.

Cons

Contradictory set of info provided during training compared to later on, and sometimes you get penalized for providing honest information that you aren't prohibited from giving out. There's about seven million rules that you are expected to follow, and many of them are dumb. Some managers are annoying/jerks. Management gets really frustrated that customers leave from conversations dissatisfied even though we are literally calling them as Collections Agents for a credit card company to tell them they are thousands of dollars in debt. If you get 2 Compliance fails they fire you (and Compliance fails aren't just for regulatory things the company can get sued for). Expected to follow regulations that do not even apply to our particular company. (Newsflash! HIPAA does not apply to credit card companies!). Now if you get 4 dissatisfaction surveys from customers they fire you. (Getting fired at this job is extremely easy! I nearly got fired when I was reluctant to take a transfer call I was NOT authorized to take and upper management said I wasn't being a "good teammate" because of my reluctance to take the call.) Dissatisfaction surverys are also ridiculously hard to dispute. Customers are extremely horrible, foul-mouthed, stupid, vindictive and nasty. You get like 2 hours of PTO per month, which is about 2 days out of the entire year. No holiday pay - they will just send you home with no pay on Christmas. People steal your lunch if you put it in the company fridge. There's an oppressive atmosphere of complete misery that hangs over the whole building. If the company decides to move on to a different call center, they call a townhall meeting the day that it happens without any advance notice to let all the call center agents that they are being furloughed or let go. Also, they have confirmed finding a bed bug problem in the building. Run, run away!

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