Answer phones and help customers - Customer Service Agent Alorica Employee Review

Now working @home because of covid, and since we remote into our stations and use a VPN, agents have system issues everyday and are unable to login to work. We follow procedures and inform our bosses but they are pointing us when their systems are not working properly and not paying us for our time! This is very wrong with any company and depending on your relationships with TL's and OM's some people are being told that they can not take certain medications even if they are prescribed! Not a great experience from a company who is 'Suppose' to have integrity!