Pros
Really difficult to find any pros
Cons
Poor training, poor management, poor contribution to experience. Alorica's projects are bad organized by really uneducated management team, which is based on the foreigners merely married/related to the locals. The professional experience of the management team is very poor e.g. a hostess/householder in England employed as the team leader etc, many of them are undone and would-be experts whose role is based just on the service of years in the company. The management team is non-flexible with respect to a change by a vendor, many vendors have relocated their projects from Alorica to other similar companies in other job locations just after 1-2 years of probation period. The education level of a team member is a secondary school, usually incomplete, they barely can communicate in English, 95% of them only in their mother tongue. The induction training is very superficial, focused on placeholder topics such like ufology instead of the subject matter. There is no a specialist training after the few-week induction is completed. The work assessment goes on the basis of the merits not included into the induction training, for example there is no soft skills training, but soft skills really matter for the job and are the key factor for work assessment. Alorica branches are based in poor locations to cover totally the benefits such like Multisport card and Sodexo meal vouchers, but the quality of the facilities in these locations is much reduced and much more unfriendly towards foreigners as compared to more expensive job locations. Alorica gives only desktops for work from home, they have not good laptops, they don't cover Internet connection expenses. The company sites are dirty and usually smelling, the company's coffee machines are empty, just to force employees to work from home The team is unfriendly with respect to newcomers, they force a blind loyalty to the group as the condition to stay longer with the company, newcomers are very often blackmailed and harassed, while the HR department does not take real measures. The HR guys are incompetent, on the beginning they are unable to complete the forms necessary for the local formalities by foreigners (bank account, medical check up etc), whereas they even ask employees what is a work certificate if an employee requires the documentation after the work for the company is finished. Alorica offers a poor hotel accommodation for first few weeks of work, its job locations offer expensive further accommodation as compared to the living conditions.
