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      Alorica

      Engaged employer

      Alorica reviews

      My Experience - Customer Service Call Center Manager Alorica Employee Review

      3.0
      22 May 2022
      Customer service call center manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Developed good relationships with a few colleagues and agents. Had the best Sr. Manager and managers I loved working with new people (Nester) coming in Before leaving the site we had a good Director who looked out for us.

      Cons

      After going remote and merging with another Alorica location out of state we lost our Director, and the family culture we once had deteriorated. Our people slowly dwindled vs the the site we had merged with. The company never showed us appreciation, we were overworked and underpaid. Resigned after almost 8 yrs due to so much stress. It was tough for me to leave, but had to for my well being.

      avatar
      Alorica Response
      3y
      Hi, we regret to hear that you are displeased with your recent experience with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

      Explore other reviews about Alorica

      2.0
      7 June 2026
      Remore call center agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Telework, managers are communicative with staff and help us get better at the phone calls to pass QA

      Cons

      Always threatening to fire if we did not try to get people to buy things at the end of enrolling them into Duke Energy

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