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      Alorica

      Engaged employer

      Alorica reviews

      Very hostile, retaliatory and deceptive mangers - Tech Support Alorica Employee Review

      1.0
      2 Aug 2023
      Tech support
      Recommend
      CEO approval
      Business outlook

      Pros

      The varied nature of the calls, business to business , PTO accumulation

      Cons

      Bring your own computer , no software support for constant VPN, software outages, gliches, etc. Very hostile managers who lie, mismanage, do not know the software, know nothing about process of the software and brag how they have been there 12 yrs and there is no room for advancement, no pay raise , barely just got incremental increase after a yr of taking 5 different department misrouted calls. Untrained entry level. Make up things write you up deliberately if you do not take verbal abuse from them or customers who may cuss you out or less competent agents from different lines of service who do not do their job and degrade you if you don't do their job for them . No flex schedule, no incentives . Push for sales even though not in sales and more of a tech . Crony managers who sit back and let others abuse you and HR assigned does nothing but cover for them and tell Alorica it is all resolved.

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      Alorica Response
      2y
      Hello - Thank you for the feedback. We are committed to creating an open and collaborative environment for all our employees, so we are disappointed to hear about some of your experiences.

      Explore other reviews about Alorica

      1.0
      16 June 2026
      Customer experience agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Lunch lasts for 1 hour. Some managers are nice. Compensation is not bad for a call center job.

      Cons

      Contradictory set of info provided during training compared to later on, and sometimes you get penalized for providing honest information that you aren't prohibited from giving out. There's about seven million rules that you are expected to follow, and many of them are dumb. Some managers are annoying/jerks. Management gets really frustrated that customers leave from conversations dissatisfied even though we are literally calling them as Collections Agents for a credit card company to tell them they are thousands of dollars in debt. If you get 2 Compliance fails they fire you (and Compliance fails aren't just for regulatory things the company can get sued for). Expected to follow regulations that do not even apply to our particular company. (Newsflash! HIPAA does not apply to credit card companies!). Now if you get 4 dissatisfaction surveys from customers they fire you. (Getting fired at this job is extremely easy! I nearly got fired when I was reluctant to take a transfer call I was NOT authorized to take and upper management said I wasn't being a "good teammate" because of my reluctance to take the call.) Dissatisfaction surverys are also ridiculously hard to dispute. Customers are extremely horrible, foul-mouthed, stupid, vindictive and nasty. You get like 2 hours of PTO per month, which is about 2 days out of the entire year. No holiday pay - they will just send you home with no pay on Christmas. People steal your lunch if you put it in the company fridge. There's an oppressive atmosphere of complete misery that hangs over the whole building. If the company decides to move on to a different call center, they call a townhall meeting the day that it happens without any advance notice to let all the call center agents that they are being furloughed or let go. Also, they have confirmed finding a bed bug problem in the building. Run, run away!

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