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      Alorica

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      Alorica reviews

      Do Not Work for this Company - Customer Service Representative Alorica Employee Review

      1.0
      7 Sept 2023
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home opportunities available.

      Cons

      I’ve been working for this company for over a year now. The benefits are terrible, pay is terrible, overworked and underpaid. I started a new program and we were notified that we start accumulating PTO after 90 days. As soon as I was about to hit the 90 days Alorica pulled us in a meeting and stated they lost there partnership with the program I was working for and they will find us a new program. The new program had a lot of us without pay for over a month. They put you in the system as you resigned so you can’t collect UI. No Holidays are paid. If you are scheduled to work a holiday you are REQUIRED to work that day. They do black out day majority of the time during the holiday seasons so if you call out you are pointed. This company has a point system of 8 points. 1 full day equals 1 point. OM are always on vacation. OM and HR are off on holidays and paid. They say there is room for growth but that is complete bs. Literally the worst company I ever worked for.

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      Alorica Response
      2y
      Hello - Thank you for your comments and feedback. While we were disappointed to hear about your experience, we appreciate you taking the time to share your opinions.

      Explore other reviews about Alorica

      1.0
      16 June 2026
      Customer experience agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Lunch lasts for 1 hour. Some managers are nice. Compensation is not bad for a call center job.

      Cons

      Contradictory set of info provided during training compared to later on, and sometimes you get penalized for providing honest information that you aren't prohibited from giving out. There's about seven million rules that you are expected to follow, and many of them are dumb. Some managers are annoying/jerks. Management gets really frustrated that customers leave from conversations dissatisfied even though we are literally calling them as Collections Agents for a credit card company to tell them they are thousands of dollars in debt. If you get 2 Compliance fails they fire you (and Compliance fails aren't just for regulatory things the company can get sued for). Expected to follow regulations that do not even apply to our particular company. (Newsflash! HIPAA does not apply to credit card companies!). Now if you get 4 dissatisfaction surveys from customers they fire you. (Getting fired at this job is extremely easy! I nearly got fired when I was reluctant to take a transfer call I was NOT authorized to take and upper management said I wasn't being a "good teammate" because of my reluctance to take the call.) Dissatisfaction surverys are also ridiculously hard to dispute. Customers are extremely horrible, foul-mouthed, stupid, vindictive and nasty. You get like 2 hours of PTO per month, which is about 2 days out of the entire year. No holiday pay - they will just send you home with no pay on Christmas. People steal your lunch if you put it in the company fridge. There's an oppressive atmosphere of complete misery that hangs over the whole building. If the company decides to move on to a different call center, they call a townhall meeting the day that it happens without any advance notice to let all the call center agents that they are being furloughed or let go. Also, they have confirmed finding a bed bug problem in the building. Run, run away!

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