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      Alorica

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      Alorica reviews

      Poor work environment - Customer Service Representative (CSR) II Alorica Employee Review

      2.0
      10 Aug 2025
      Customer service representative (csr) ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Incentives are overflowing but QA can be strict. Sell with integrity. Some support coaches live up to your expectations (highly based on LUCK). Training mats and curriculum back then were useless i heard they changed it recently. Training was fun and most trainers are competent. Good salary offer for beginners. Easy assessment and application process.

      Cons

      Some QA are even stup1d tagging your call escalation to lose your incentive. Most TM will not fight for you cos crab mentality as usual. Some support coaches dont know what they are doing (based on LUCK). 1 TM out of all TMs in our dept is the only one who cares about well-being of their agents so expect that 90% you'll prob get an annoying ahh TM. OMs are only being driven by client's expectations alone, all they yap is sales and won't stop SHOUTING in the WHOLE PROD if there is no sale. Good training ground for beginners but no reason to stay esp if ur TM and OM are both vasurahhh. Clinic is so strict when agent cant focus on call and is really not feeling well, they'll force you to stay. Talk about tryna be the next CEO LMAO. Always stick to the goal of saving up and leaving this company.

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      Alorica Response
      10mo
      Thank you for your comments and feedback. While we are disappointed to hear about your experience, we appreciate you taking the time to share your opinions. We are committed to maintaining a culture that is open, inclusive, and one that provides all employees with an equal opportunity. Please also know we are continuously evaluating our compensation and benefit offerings to remain competitive in the market. Your feedback will be addressed internally, but you can also contact us further if you would like by making an anonymous submission at www.theintegritycenter.com

      Explore other reviews about Alorica

      1.0
      16 June 2026
      Customer experience agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Lunch lasts for 1 hour. Some managers are nice. Compensation is not bad for a call center job.

      Cons

      Contradictory set of info provided during training compared to later on, and sometimes you get penalized for providing honest information that you aren't prohibited from giving out. There's about seven million rules that you are expected to follow, and many of them are dumb. Some managers are annoying/jerks. Management gets really frustrated that customers leave from conversations dissatisfied even though we are literally calling them as Collections Agents for a credit card company to tell them they are thousands of dollars in debt. If you get 2 Compliance fails they fire you (and Compliance fails aren't just for regulatory things the company can get sued for). Expected to follow regulations that do not even apply to our particular company. (Newsflash! HIPAA does not apply to credit card companies!). Now if you get 4 dissatisfaction surveys from customers they fire you. (Getting fired at this job is extremely easy! I nearly got fired when I was reluctant to take a transfer call I was NOT authorized to take and upper management said I wasn't being a "good teammate" because of my reluctance to take the call.) Dissatisfaction surverys are also ridiculously hard to dispute. Customers are extremely horrible, foul-mouthed, stupid, vindictive and nasty. You get like 2 hours of PTO per month, which is about 2 days out of the entire year. No holiday pay - they will just send you home with no pay on Christmas. People steal your lunch if you put it in the company fridge. There's an oppressive atmosphere of complete misery that hangs over the whole building. If the company decides to move on to a different call center, they call a townhall meeting the day that it happens without any advance notice to let all the call center agents that they are being furloughed or let go. Also, they have confirmed finding a bed bug problem in the building. Run, run away!

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