Pros
(1) Company is a national company with branches across the US. They have good training processes and SOP's and have invested a lot of time and effort into building excellent training documents for various roles, across various departments, (2) Team members are generally nice and easy to work with
Cons
(1) Overall management at the Brockton branch is terrible, (2) The Brockton branch is by far the worst performing branch, from a financial standpoint, across all branches and regions, (3) Customer Service at the Brockton branch is awful - from direct Service department leadership, to District Manager oversight, to delivery driver performance, (4) Leadership does not *truly* care about the well-being of their employees, even though they talk a good game and pretend they do, (5) Management is only concerned about themselves, no one else, (6) The software they use is very antiquated and they have an internal control structure where requiring certain access or doing any single meaningful task, is like pulling teeth and ends up taking 4-7 steps to complete what you need to complete, (5) turnover at Brockton is high, across various departments