Amazing Company Poor Management - Medical Billing Specialist Altivera Medical Employee Review

3.0
4 Nov 2024
Recommend
CEO approval
Business outlook

Pros

The company itself has an amazing Mission that prioritizes the patient over insurance companies. Zynex does its best to keep employees happy by providing help in Mental Health, Physical Heath and very accepting to those striving for Spiritual Health. The company knows how important time is with Family and is accommodating with work hours and provides options to work overtime as well.

Cons

** Management. Management at this company became so poor and sad even after certain individuals became apart of the corporate team! It became clear that the managers that are being put into positions are only buddies and not ones that respect, help train, and support employees for better chances to retain people. *** They provide incentives to employees to submit reviews on Glassdoor, google, and many other review platforms so the company looks good. (Might I add that it is ILLEGAL to bribe or incentivize employees to provide great reviews per most review policy and the Department of Labor.) *** * The company went from being a positive environment to work to one of horrible energy with mundane zombies just strutting away as the job unfortunately because a “living just to work” instead “working to live”. * In my last three months, I was the person that made sure that everyone had a smile on their face and brought some fun culture and knickknacks to the team to promote a sense camaraderie and fun! Unfortunately, management has taken the cultural growth, imagination acceptance and excitement away in multiple ways including but not limited to, Amazing HR team that come up with exciting events that makes the employees want to be at work. I had 100% KPI and QA yet the (new) Work Comp Manager came in with animosity towards me; possibly because I saw her Tinder dating profile. (It’s 2024, everyone is online some way or another.) * The company went from having an amazing career path to advancement to a toxic environment of taking advantage of people because they need the money to afford a living. * The company does quarterly meetings and one of the statements that the CEO (amazing guy that became absent in the past year, letting senior management run the company poorly) and other corporate team members/senior management say is that the company are thankful to the employees on the front lines that work day in and day out; stating that they are the true reason for Zynex’s success, YET… after these auditable recorded meetings, they go back to making poor decisions that makes the employees on the front lines feel unmotivated to grown and succeed.

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Altivera Medical Response
1y
Thank you for sharing your detailed feedback and for your commitment during your tenure with us. We are proud of our mission to prioritize patient care and appreciate your recognition of our efforts to support the holistic well-being of our employees and their families. However, your concerns about management practices and the overall workplace environment are very troubling to us. We take allegations of misconduct and inappropriate behavior seriously, and we are committed to investigating these claims to ensure compliance with all ethical standards and legal requirements. Promoting the right leaders is crucial to our success, and we acknowledge that there can be room for improvement. We are continuously working to enhance our leadership development programs to ensure that our managers are equipped not only to lead but also to inspire and support their teams effectively. Additionally, we are dedicated to maintaining a positive and vibrant company culture that reflects our values and fosters a sense of community and belonging among all employees.

Explore other reviews about Altivera Medical

5.0
25 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Base pay is great relative to most sales roles.

Cons

Not many leads unless you have referrals

2.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

Have significantly turned things around within less than a year allowing insurances companies to trust us again. It was a big task and it was successful. Congrats!

Cons

The company hasn't ironed out their new processes which is okay, the company is starting over. Although, it is to a point where I constantly get angry calls from clinics where they tell us that Altivera/Zynex is awful and has awful customer service. From what I have gathered, it has nothing to do with the people that work there but it does have everything to do with the CONSTANT change in process. Every clinic is confused why we aren't doing it "the old way" (communicating with clinics about what is needed). Now when we receive invalid prescriptions we don't even communicate that with the patient OR the clinic anymore. Nothing against the Sales Reps, they are awesome. Having the Sales Reps do everything seems impractical and it has effected Altivera's efficiency and likely customer and clinic's satisfaction. Altivera Medical just got rid of the department that speaks with clinics, our sales operations team. I am not excited to see how much our customer service and clinic communication worsens, now.

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