Great Product, Poor Management and Greedy CEO - Territory Manager Altivera Medical Employee Review

2.0
26 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Good product that does help people manage their pain and reduce pain drugs. Tons of freedom/flexible work schedule (although this is slowly changing) so you can run your business how you'd like.

Cons

I'm not really sure where I should start here. I could hit on about 7 or 8 things that have been suspect or unfair or borderline illegal that I've witnessed at this company, but I don't want to spend time typing all of it. Here are the key things you need to know if you are considering working here... 1. If you have little sales experience, be prepared to learn on your own because there is little to no training and management will be MIA when you need something. 2. Poor base salary with promises for easy pay bumps, but they don't tell you about needing to get very specific payor orders that are impossible to get unless you live in the right state - so you'll be stuck at 55k base which isn't terrible if the commission matrix was fair.... It's not. 3. You will lose accounts due to a flawed corporate process and a greedy CEO. I would have to go into a lot of detail here so that you would understand what I mean by this, but your main takeaway will be that you will inevitably lose accounts by something outside of your control and management will not adjust your quota or give you any type of leeway. 4. Be ready for the CEO to constantly change the commission structure. You really don't make money on their best product unless it is that very specific order that is very hard to get unless you live in states that have a great work comp presence. Even then, we have been investigated and broken bridges with providers, clinics, hospital systems, etc. due to our sketchiness with these orders. 5. Weird expectations with clinic visits. At the beginning of your employment it makes sense to visit 20 clinics a day to try and set meetings and get your name out there. About 6 months in, you will run through all of your clinics. Management will then ask you to continue go into these clinics unannounced and try to get in front of providers while there are treating patients and ask for orders... As you could imagine, 95% of the time this does not go over well and you end up fracturing relationships. No provider wants to be interrupted while they are trying to help patients in pain to service your needs for the day - that's not their job, but Zynex thinks it is. 6. Suspect CEO. Recently, the CEO told the press that he was expecting solid growth in the coming quarter. The day after he stock dumped around 1.5 million shares which sent the stock price plummeting by 80%. He is being investigated for this. Look it up, you can see the massive drop online. There's a ton more I could go into, but right now what you need to know is that the future of this company looks very sketchy. Tread lightly.

Explore other reviews about Altivera Medical

5.0
25 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Base pay is great relative to most sales roles.

Cons

Not many leads unless you have referrals

2.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

Have significantly turned things around within less than a year allowing insurances companies to trust us again. It was a big task and it was successful. Congrats!

Cons

The company hasn't ironed out their new processes which is okay, the company is starting over. Although, it is to a point where I constantly get angry calls from clinics where they tell us that Altivera/Zynex is awful and has awful customer service. From what I have gathered, it has nothing to do with the people that work there but it does have everything to do with the CONSTANT change in process. Every clinic is confused why we aren't doing it "the old way" (communicating with clinics about what is needed). Now when we receive invalid prescriptions we don't even communicate that with the patient OR the clinic anymore. Nothing against the Sales Reps, they are awesome. Having the Sales Reps do everything seems impractical and it has effected Altivera's efficiency and likely customer and clinic's satisfaction. Altivera Medical just got rid of the department that speaks with clinics, our sales operations team. I am not excited to see how much our customer service and clinic communication worsens, now.

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