Pros
Great place to learn sales, CRM handling, and customer communication, especially for freshers. The work environment is collaborative, and you get exposure to multiple aspects of the student accommodation process. There are opportunities to take ownership of new initiatives, and if you're proactive, your ideas can be implemented. The work-from-home flexibility is also a significant advantage.
Cons
Processes are still evolving, which sometimes leads to unclear responsibilities and frequent changes in workflows. Performance is often measured more by activity metrics (such as call volume) than overall outcomes. Cross-team coordination can be improved, and better planning around role transitions, incentives, and communication would help employees feel more supported. Workload and expectations can also fluctuate depending on business requirements.