Good remote work with thorough training - Billing Specialist American Family Insurance Employee Review

Flexible work schedule Great benefits Empathetic management

Workload but claims is claims and not the worst I've had

- Working with some genuinely smart people - Usually seems to be a culture of helping one another out across teams

- Poor IT leadership understanding of business and organizational standards - Consistently low morale from high contributors who aren’t recognized at early reviews - Very poor organizational structuring; regularly either a vacuum where a more capable leader is needed that is being filled by an under-titled and under-paid individual, or the vacuum is entirely unfilled and all teams pay the price - Regular assumptions of other teams state without discovery by leadership - Poor documentation which results in endless meetings