Pros
The volunteers are the heartbeat of this organization—truly selfless and almost saintly in how they support people during their most vulnerable moments. Our non-leadership coworkers are equally dedicated, hardworking, and generous.
Cons
Disaster relief mid-level management demonstrates persistent disorganization and a concerning lack of empathy toward employees and, at times, clients. Cultural values and external perspectives are insufficiently respected, and despite serving a diverse KCMO community, the chapter’s workforce and volunteer base do not reflect that diversity. Employees from marginalized backgrounds appear inadequately supported or protected. A reported on-the-clock racial discrimination complaint was deemed unsubstantiated by HR, after which the employee experienced retaliation and a lack of protection from management. Perceived conflicts of interest further undermined trust in the process. Overall, while the organization publicly promotes inclusivity, its response to discrimination and the evident lack of managerial experience in disaster relief leadership raise serious concerns.