employer cover photo
employer logo
employer logo

American Red Cross

Is this your company?

Sinking ship - Collections Team Supervisor American Red Cross Employee Review

2.0
27 July 2016
Recommend
CEO approval
Business outlook

Pros

Saving lives and working with donors, I love those 2 things about my job.

Cons

I have worked here for a many years. this company has gone from an amazing place to work to a sinking ship. From the very top the management is terrible. I am in collections as a team supervisor. They put so much pressure on us to collect more and more and we are always short staffed. We can't keep employees because this organization does not value employees. They have changed pay practices to benefit them and not employees. They are not giving people full time hours and running blood drives short staffed. It does not seem to me that they value the donors, they value their numbers and meeting quarterly goals. Our benefits over time are being stripped. They have changed insurance, sick time benefits, withheld annual raises on some years, discontinued the pension and they are slow to promote anyone. It is a cultural of negativity and scarcity. It's never enough, you give your all and it's never enough. No recognition at all, no employee parties or any sort of employee appreciation events. Maybe it is different I'm other parts of the country but this has been my experience. I have seen them sneakily rearrange positions for certain people and then laying off people who have worked here for 20 years. They take that persons work and dump it on someone else with no pay increase. I thought I would work here forever but now I have officially decided to leave and am looking for other employment.

Explore other reviews about American Red Cross

5.0
16 Apr 2026
Recommend
CEO approval
Business outlook

Pros

My experience working with the Red Cross has been great. The work is fulfilling and the people are passionate. Benefits are good - Kaiser is $6 a month!

Cons

There is work life balance, but there is an expectation to work nights and weekends.

2.0
15 Mar 2026
Recommend
CEO approval
Business outlook

Pros

You feel connected to a larger mission, and go to bed knowing you did good work. Most of the volunteers are amazing people. The job is a good stepping stone to other disaster management jobs elsewhere. PTO policy is generous and Healthcare is decent.

Cons

You are INCREDIBLY overworked and GROSSLY underpaid. You get zero work-life balance. Even when you're not on call, you'll still get tons of calls from volunteers with questions and concerns. If a volunteer is unavailable to respond to a fire call or tend to any other responsibility day or night, you're on deck. You're salaried, so there's no overtime pay. Your pay barely covers the basic cost of living in today's economy ($40k-$50k). Diversity is bottom heavy, meaning there are lots of employees of color in entry level or lower management roles, but beyond that there's a steep drop off. Most of the volunteers are great, but the Red Cross is so desperate to keep them, that poor behavior and language (racist/sexist/phobic) is not properly disciplined or responded to, if at all. Employee retention is poor, especially in the Disaster Specialist role, because they burn you out so quickly without decent pay.

See reviews by: Helpful|Rating|Date|All