Interviewing Elsewhere. Can’t Wait To Leave - Claims Representative Amica Insurance Employee Review

1.0
7 Oct 2021
Recommend
CEO approval
Business outlook

Pros

Friendly coworkers, profit sharing, 401K

Cons

Salary is appx 5% less on average compared to other insurance companies. They tell you their salaries are in line with other companies, but they aren’t. Do your research people. Heavy workload, unrealistic expectations. Very limited overtime, yet they push you to work on holidays. High turnover with management. Supervisors and Team Leads are not on the same page. Each one will tell you to do your job differently. They are not up to date with technology. The computer system is a mess and the “soft phone” system is a disaster. This in itself makes getting the heavy workload done impossible. Working remotely should be more accessible. We’ve done it for over a year and the company is still standing. Forcing employees back to the office because of the “Amica Culture” is ridiculous. News flash....Employees don’t care about the “Amica Culture” The amount of money this company pays out in overhead to keep us in office compared to the amount of money the company would save by keeping us working remotely is a no brainer. Do the math. Take that savings and increase our salary. Do you like being overworked and underpaid? Do you like being pushed to work holidays? Do you like working with outdated technology? Do you like high turnover with management? Do you like supervisors and team leads that aren’t on the same page? Do you like being forced to work in office when working remotely is possible? If your answer is yes, then Amica is the place for you!

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Amica Insurance Response
4y
We’re sorry to hear you feel this way about Amica, and we’d like the opportunity to speak with you to learn more about this. Regarding our pay, please know that our total rewards package is a balance between pay and benefits that, combined, is competitive in our industry. We’re also actively hiring new employees where we have needs. If you’re interested in getting in touch, please email us at employeefeedback@amica.com as we welcome any feedback you might share. Thank you.

Explore other reviews about Amica Insurance

5.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

Full of great people, nice area.

Cons

No cons or complaints to report.

3.0
28 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).

Cons

They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.

1
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Amica Insurance Response
1w
Thank you for taking the time to share this feedback with us on Glassdoor. We’re happy to know that you love what you do, but we are sorry to hear you have some concerns. We’re focused on supporting our teams with training and consistency, while delivering the best experience for our customers. We’d appreciate the opportunity to discuss your comments with you in greater detail, and we’d like to schedule some time to speak with you. Could you please email us at employeefeedback@amica.com? Thank you.
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