Burnout City - Anonymous employee Amica Insurance Employee Review

2.0
30 Nov 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

From the perspective of a former employee who worked here for years, this is my honest review. Benefits - Average to a little above average in comparison to other companies in the same industry if you have a family. The Work - Plentiful and interesting. No shortage of work anywhere in sight which makes the day go by very quickly. Lots of opportunity to pick up skills to add to a resume. Direct Management - Generally good with some going above and beyond for employees who report to them directly.

Cons

Salary - Not what you'd expect after years of exceeding expectations on those yearly reviews you're given. I would even say that you should just try to complete the work that's assigned to you in the given day and then leave when you're supposed to. If you think you're going to make more money quicker if you do the most work, that will definitely not happen here. Senior Management - Specifically in regards to C-level executives, most seem to be way out of touch with what employees need and care about. You will get absolutely no support from them if you ask for help with just trying to keep up with the day to day. Self Development - Within regards to continuous learning opportunities for growth and development, there is simply no support (from anyone) to establish time to have employees learn new skills or to cross train. Staffing - Egregious to point where you no longer care about the work that you're doing or trying to complete it on time because you know that there's more work then people to do it.

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Amica Insurance Response
3y
Thank you for taking the time to share honest feedback with regards to your personal experience. Although you’re no longer with the company, we’d welcome the opportunity to discuss your comments with you directly so we can learn more about what you’ve shared in your review. Could you please email us at employeefeedback@amica.com so we can get in touch? Thank you.

Explore other reviews about Amica Insurance

5.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Excellent training and onboarding, supportive colleagues, and plenty of opportunities to develop professionally. Ample support for continuous learning and the chance to take on more responsibility over time. The benefits are competitive. There is room for growth and advancement over time.

Cons

I haven’t come across any downsides.

3.0
28 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).

Cons

They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.

1
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Amica Insurance Response
3w
Thank you for taking the time to share this feedback with us on Glassdoor. We’re happy to know that you love what you do, but we are sorry to hear you have some concerns. We’re focused on supporting our teams with training and consistency, while delivering the best experience for our customers. We’d appreciate the opportunity to discuss your comments with you in greater detail, and we’d like to schedule some time to speak with you. Could you please email us at employeefeedback@amica.com? Thank you.
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