How they represent themselves is not how they truly are - Analyst Amica Insurance Employee Review

3.0
25 June 2023
Recommend
CEO approval
Business outlook

Pros

401k, health benefits, free courses and college level as well.

Cons

4 years of restructuring and changing and restructuring has caused chaos. Employees at all levels have cliques that exclude others from receiving promotions/continuing on a career path. Pay is also under industry standard for most jobs.

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Amica Insurance Response
3y
Thank you for your review and feedback. We’re always happy to hear positive feedback about our 401k options, health benefits, and access to trainings and classes. When it comes to your comments about pay, our total rewards package is designed as a balance of pay and benefits that is competitive in our industry. We strive to ensure all of our team members feel included, and with our promote-from-within culture, that they have a future career at Amica, not just a job. We’re always listening and looking for insight from our employees, so please feel free to email us at employeefeedback@amica.com with any additional comments you’d like to share. Thank you again.

Explore other reviews about Amica Insurance

5.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Excellent training and onboarding, supportive colleagues, and plenty of opportunities to develop professionally. Ample support for continuous learning and the chance to take on more responsibility over time. The benefits are competitive. There is room for growth and advancement over time.

Cons

I haven’t come across any downsides.

3.0
28 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).

Cons

They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.

1
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Amica Insurance Response
3w
Thank you for taking the time to share this feedback with us on Glassdoor. We’re happy to know that you love what you do, but we are sorry to hear you have some concerns. We’re focused on supporting our teams with training and consistency, while delivering the best experience for our customers. We’d appreciate the opportunity to discuss your comments with you in greater detail, and we’d like to schedule some time to speak with you. Could you please email us at employeefeedback@amica.com? Thank you.
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