Claims Adjuster - Anonymous employee Amica Insurance Employee Review

2.0
14 Nov 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some offices are friendly and welcoming.

Cons

At Amica you are overworked and underpaid. The work never stops coming for the first 6 months you are exempts thus qualifying for overtime however, they are very particular about OT they do not want you to put on for OT, but expect all the work they give you to be completed. They place you in areas where the cost of living is extremely high and they do not adjust your salary. As an adult they expect for you to get a roommate to survive. A lot the work they give you is time limit busy work. They are understaffed so as an adjuster you can end up driving over 100 miles in a day for an appointment and still have 20+ activities to complete by the end of the day. That leaves you no time to take a lunch or break which is required by law with needing to work OT which they don't want to pay you for. IT's a losing situation. I literally work to afford to go to work, and I can barely afford to go to work. The concept of work life balance that they promote is completely fraudulent.

Explore other reviews about Amica Insurance

5.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Excellent training and onboarding, supportive colleagues, and plenty of opportunities to develop professionally. Ample support for continuous learning and the chance to take on more responsibility over time. The benefits are competitive. There is room for growth and advancement over time.

Cons

I haven’t come across any downsides.

3.0
28 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).

Cons

They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.

1
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Amica Insurance Response
3w
Thank you for taking the time to share this feedback with us on Glassdoor. We’re happy to know that you love what you do, but we are sorry to hear you have some concerns. We’re focused on supporting our teams with training and consistency, while delivering the best experience for our customers. We’d appreciate the opportunity to discuss your comments with you in greater detail, and we’d like to schedule some time to speak with you. Could you please email us at employeefeedback@amica.com? Thank you.
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