Customer service rep. Good schedule, ok benefits, good pay. Training is non-existent. Very conservative. - Customer Service Representative Amica Insurance Employee Review

2.0
27 Dec 2015
Recommend
CEO approval
Business outlook

Pros

The schedule was pretty good monday-friday 8 to 5 pm with a one hour lunch and two 15 min breaks. Weekends off and they have about 10 holidays off per year which is more than any company I have ever worked for before. Benefits were ok but health coverage was a bit on the high end for me (around $100 per month). They also have a wellness program that reimburses you for gym memberships but you have to wait until the end of the year to be reimbursed (and yes it is taxed). Pay was pretty good starting around 15/hour. You get 10 vacation days per year but cant use them until you have been working there at least 6 months. You also get 10 sick days per year but you are penalized on your performance reviews if the company feels you used more sick days than average based on your co-workers

Cons

Training is non-existent. You are expected to get your property and casualty license in around 1-2 months after you start there but there is no set training process to make sure new employees are engaged and feel like they are a part of the company. One of the managers basically goes over policies and procedures the first day with you and then gives you an insurance book to read on your own for the rest of the day. You are sent to a class for two days at an off site location where the instructer literally just reads from a book all day. After that you go back to the office you and you will go over some of their computer systems and do a 2 week web based class but you basically just sit in a cubicle and study on your own until you are ready to take the state exams. The office I was located at had a very conservative atmosphere (mostly older adults working there and all the managers were ladies). This isn't necessarily a bad thing but I personally enjoy more diverse atmospheres that are open to new ideas and perspectives. They have a very strict dress code, even on fridays which are supposed to be casual days.

Explore other reviews about Amica Insurance

5.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

Full of great people, nice area.

Cons

No cons or complaints to report.

3.0
28 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).

Cons

They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.

1
avatar
Amica Insurance Response
2w
Thank you for taking the time to share this feedback with us on Glassdoor. We’re happy to know that you love what you do, but we are sorry to hear you have some concerns. We’re focused on supporting our teams with training and consistency, while delivering the best experience for our customers. We’d appreciate the opportunity to discuss your comments with you in greater detail, and we’d like to schedule some time to speak with you. Could you please email us at employeefeedback@amica.com? Thank you.
See reviews by: Helpful|Rating|Date|All