Pros
OVER TIME if they need you
Cons
I applied online, they called me next day for an interview. To pass the interview you must own a car, you must have no visible tatoos, hair only natural color, you must be flexible with working hours, work weekends, early mornings and late evenings. At the interview I had to do a math test, very simple, addition, subtraction, division, multiplication and percentage. I finished it in less then 10 minutes, with 100% accuracy. The interview was fast, and I was asked comum questions: Why you want to work with us, Tell me about your strengths and areas of opportunities, etc. At the end of the interview she said congratulations you are hired . She offered me $13 an hour . I negociated and got $14.50 (2015) to start with and a promise of promotion in 3 months . I went for drug test and also 2 weeks, paid training, in tampa. The training is very dinamic and you must pass all daily tests with a minimum of 85% accuracy. If you fail you must leave right away. The tests are based on the day lectures , not difficult but you must focus, lots of info, We were 11 and only 6 people passed. Went to 2 weeks branch training . Right away I noticed my coworkers stressed out. Most the branches are short in people. You are constantly pressured to be fast, accurate, polite, friendly, precise in knowing if the checks and monies are good or counterfeit. You must not miss any signature on the contracts, you must not forget to scan or file any checks, you must take monies from people who come in to cash a check and owns monies, you must know all the governments State and Federal laws and applied exactly, as it is, you must be precise on monies counting and changes. You must perform 100 collect calls to customers daily., you must clean the bathroons, vacuum and mop the floors, clean the windows and all in a very short time. If you stay longer then you are schedule for, your manager goes crazy. God forbide if you seat down or take breaks. NO brakes. You eat as you work. No exceptions. When you get into the branch, you must not get out until your shift is over, some shifts are 16 hous long. You deal with coworkers from bad odor, constantly farting, agressive perfumes, sardines eaters, burpers, to whining, anxious, greedy , vulgar, bad language users. You are micromanaged ALL the time by managers and cameras. Many branches have no security devices and very often the cameras are not working properly. Most of the branches are at high crime zone. I worked in a branch where I had to open and close it by myself. Very dangerous. Many incidents happenned due to customers getting mad for not beeing aproved for cash advances. I saw tires of coworkers beeing slashed and customers back up their car and hit associate's car. They did NOT refund the deductable monies for theirs associates, even though they required you to have your car parked into specific spots during all your shifts. The benefits are okay, 401k after 1 year they pay 2% only, NO SICK days. Vacation 28 hours after 1 year, 2 weeks after 2 years, but they only let you take maximum of 7 days off, and the rest they want you to use for sick days. All the time you put a vacation in, your manager ask you if you really need to take all 7 days off and try to make you take less time. Remember this Co. is always short on people. Most people leave before one year. They do promote you quickly, if you qualify and if your managers like you. You begin as FSA (Financial Srevice Asssociate) in reality you are a teller, collector, maid, clerk and a lot more. After 3 months I was promoted, for AL (Assistant Leader), now you must open, close the Branch and the vault, you must push yours associates, you must do everything the associate do, plus many others responsabilities, you even have to lie and make use of ilegal procedures, as using customers social sec. numbers to verify funds at his bank. You must write daily notes, corrections etc. I was amazed how fast they promote you to AL, but you stay as an AL forever, and they pay you just $0.50 more. I was there over 3 years, and my salary did not increase, found out that you only get pay increase if your Branch grows, doesn't matter how well you personally performed. Some of the managers are very competent, however most of the managers have a lack of coaching, people, communication and cooperation skills, specially the ALs who were promoted fast. Many people are atracted to work there, thinking they pay well and promote you quickly, but it is an illusion because you have a decent salary at the begining but if you stay, your salary doesn't go up as your responsabilities does. At the end you were promoted for more responsabilities only. The leaders are constantly competting with the associates, and literally if any associate are more successeful then their leaders, the leaders will do anything to slow the associate down, They will change your schedule for not at pick hours, they will assign you for no meanfull tasks, they will tell you I GOT IT, and finish all good transactions that you initiated, they will assign you to work in a less busy branch. Horrible. There were weeks that I had to work over 60 hours. No time for family or anything else. I was fed up and I quitted. I work now for a Bank, better pay and hours.
