Sad State of OBS - Customer Service Representative Amtrak Employee Review

1.0
30 May 2015
Recommend
CEO approval
Business outlook

Pros

Pros but just don't know anymore. its becoming more just a paycheck.

Cons

There is so much to complain about and I am sure that you've heard it all but this really affects me. never before have I worked for a company where coworkers threaten each other on a daily basis, put down each other and embarrass each other in public infant of coworkers and passengers. Its sad because the people that do this (and get away with it) are often (on the most part) liked by management and they know they can get away with it and nothing will be done. I can't tell you how many times I have come to work to go out on a trip just to be humiliated by coworkers and low level management. They form opinions on certain people... If they like you (You can do or say anything to anyone) and nothing will happen to you. BUT, if they don't like you, anything you do if blown way out of proportion, misinterpreted or taken out of context and either disqualified or fired. They can take a good hard working employee and just make them feel so very low. It is a very destructive environment and some of my coworkers shouldn't be dealing with the public. They are often extremely petty and childlike and draw you into there antics unknowingly. When you try and walk away they don't let down and become confrontational. You don't want to get into arguments and be called to the office (because of there behavior). You don't want to go to DRO, because your not exactly sure how to explain there behavior on paper - So you swallow it and hope it goes away. Its sad because certain elements of management like some of these people and you know they will take there side if you complain.

Explore other reviews about Amtrak

5.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

Very great company to work for! Great Job Stability and good benefits.

Cons

May be difficult to move up the ladder. Promotions within aren't very common.

1.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Great friends and Travel with plenty to see

Cons

The culture is horrible it’s a very demeaning please. They will fire you for anything. Harassment amongst employees and by management to their employees Is extremely high. I have a MBA degree and I still can not move above the customer service level. I’m a union member and you have to pay union dues to work a non management position. The union Reps work for Amtrak to so there is a conflict of interest. The union is TCU in which they defend the company 100x harder than they do their members. TCU is not organized very well. The pay is fairly well but after union dues in medical and taxes are withdrawn your net income makes it look like you are making at least 15 to 17 an hr. As far as Work culture at Amtrak it is fueled by many rumors and those rumors are more affluent then your resume .

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